REFUND & RETURNS
If you wish to cancel your Order please contact our Customer Service Team at firstname.lastname@example.org. A cancellation fee will apply, the charge will be 5% of the total amount transaction (note this includes the shipping fee) for credit and debit card. Refund is not available for FPX transaction. We will process the refund within 3 weeks.
Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team.
If you are not completely satisfied with your purchase, you may return the Product to us within seven (7) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging.
All items must be received by SHILA in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
You may process returns through your nearest post office. We do not honour any walk-in returns.
Please ensure you attach the following info with your return packaging:
(b) Contact Number
(d) Item Purchase
(e) Date of Purchase
(f) Reasons for refund
(g) Attached with original receipt/sales order
PLEASE CONTACT US BEFORE SENDING YOUR RETURN IF YOU NEED FURTHER ADVICE.
(i) Product damage due to carelessness when handling the product (eg dropping on the floor, accidentally damage the item when unwrap the parcel, etc). All product has been fully inspected and confirmed in good condition before shipping out.
(ii) Any other subjective reasons which is not acceptable.
If you have any questions regarding our refund policy, kindly contact us and we are more than happy to assist.